Frequently Asked Questions

We are based in Pakistan.

All our items are 100% authentic and purchased directly from Weverse Shop and official Korean suppliers.

Albums sales counts towards both Hanteo & Gaon charts.

Backorder means that the products/item is not available in stock but you can still place order for it.
Estimated arrival time of backorders from Korea is 15 – 25 business days.

Instock Albums & MD (Merch) is shipped within 24 hours and you’ll receive it within 2-3 working days depending on your city. 

Backorders & Pre-orders arrival time is 1.5~2 months from Korea &  25-30 working days from Japan. It’ll be dispatched to you within 3 days after it’s arrival to Pakistan.

Estimated arrival time of Pre-orders &  backorders from Korea is 1.5 – 2 months. Estimated arrival time of from Japan is 25– 30 working days. 
Back-Orders are combined with Pre-Orders & then shipped out to Pakistan, so our shipment arrival time is same for both GOs & Back-orders.
After arrival of shipment, orders are packed & dispatched within 2~3 days for delivery within Pakistan.
Please note that Pre-orders arrival time is counted after it’s release date.

You’ll be notified via Email. Also, we post shipment updates on our social media accounts. Follow us on our Instagram and Facebook account for latest updates.

Cash on delivery, Bank Transfer and Easypaisa transfer are available. For Easypaisa payment, please contact us to get the details

For COD order cancellation Email us immediately after receiving the order confirmation email. Order can not be cancelled once it’s processed/completed & shipped out for delivery.

Please note that We do not accept cancellation, refund or alteration for Pre-orders or Back-orders. Pre-orders & Back-orders are specifically ordered for you. 
So please be 100% sure before placing the order.

Yes, you can change it. Please let us know when we send out 3rd payment Email for GO.

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