Please check out this page for your order status. We do not provide individual update via DM or Email !
Korea Shipment arrival as per DHL: 25 January
PO Title
Shipped by Store
Arrived at
Japan warehouse
in-process of ship out to PK
Shipped out from JP/ In-transit
Arrived in PK
Custom Clearance
Orders Dispatched
RM INDIGO UM STORE
Yes
Yes
Yes
Yes
Yes
Yes
Completed
RM INDIGO JPFC SHOP
Yes
(on 27th Dec)
Yes
(on 28th Dec)
Yes
Yes
Yes
Yes
Completed
PO Title
Order#
Shipped by Store
Arrived at
Korea warehouse
in-process of ship out to PK
Shipped out from KR/ In-transit
Arrived in PK
Custom Clearance
Orders Dispatched
JITB VINYL
12681
Yes
Yes
Yes
Yes
Yes
Yes
Completed
YET TO COME BUSAN MERCH
13267
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Album Back-orders placed from 1st Dec onwards
13469
13671
Yes
Yes
Yes
Yes
Yes
Yes
Yes
V Photo-Folio
13522
13640
13639
Yes
Yes
Yes
Yes
Yes
Yes
Yes
NewJeans 2023 SG
13455
Yes
Yes
When will I receive my Album?
Estimate arrival date for all Korea pre-orders is usually 3~4 weeks after release date.
Estimated arrival date for all Japan Pre-orders is 2~3 weeks after release date.
Arrival time depends on when shop ship out our orders & it’s arrival at our warehouse.
When all the orders batch arrive at our warehouse then these orders are combined into one shipment. After the repacking, we ship it out to PK
Arrival/Transit time is Average 6~7 days for Korea and 8~10 days for Japan.
We receive shipment after custom clearance. Delay sometimes occurs in custom clearance. In case of delay we will post a notification here.
Orders are booked & sent sequentially after receiving the shipment. Delivery within PK takes 1~2 working days depending upon the city.
Please note that International shipping takes time. There are many factors that causes delay sometimes and it’s out of our control. For example, delay from shop, delay from warehouse due to large volume of orders, shipment stuck at customs for clearance etc. So we kindly ask for your patience and understanding!